1. Refund Eligibility

At HectorHosting, we strive to ensure your satisfaction. We offer a 48-hour money-back guarantee for new services. If you are not satisfied with your purchase, you may request a full refund within 48 hours of the initial transaction.

2. Non-Refundable Items

The following items and situations are non-refundable:

• Domain name registrations and renewals.
• Dedicated server hosting.
• Services that have been suspended or terminated due to a violation of our Terms of Service or Acceptable Use Policy.
• Payments made via cryptocurrencies.
• Add-on services or one-time setup fees.

3. Refund Process

To request a refund, please open a support ticket through our billing area. Your request must be submitted within the eligible 48-hour window. Please include your order number and the reason for the refund request.

4. Processing Time

Refunds are typically processed within 5-10 business days. The time it takes for the funds to appear in your account depends on your financial institution.

5. Excessive Refund Requests

We reserve the right to refuse refund requests from users who have a history of excessive or fraudulent refund claims.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at billing@hectorhosting.com.

Last updated: June 2024